I purchased an engagement ring at Urban a few months ago, and I was extremely pleased with the service and the product. Tom was extremely helpful and patient, as I was looking for a pretty tough size, cut, and clarity to locate. I actually ended up buying a stone I looked at nearly two months earlier, but I paid the original quoted price ($1000 less than what it was at the time). I also had the setting custom-made - it was perfectly done in a timely fashion.
My fiancee loves her ring, and we will definitely be returning to buy our wedding bands. Highly, highly recommended.

John G.    February 1, 2013    Website   

I love this place. I got my engagement ring resized and cleaned here, as well as got it appraised since it was an antique, and we had such great service I really wanted to go back to get our wedding bands made. We shopped around ALOT before deciding on Urban. They were the best price and the best service. They made my ring custom in the design that I dreamed up, and I was so happy to learn they only use conflict free diamonds, which was really important to me. You never get the feeling they are just trying to sell you something - the staff here are jewelry designers, not sales people. They sit down with you and calculate cost by everything that goes into the ring you want, so you never feel like someone is just pulling a price out of thin air. My husband got his ring here too - he just wanted a plain stainless steel band. They didn't try and talk him into something fancier and made him exactly what he wanted. We both could not be happier with our rings and the service at this place. Definitely not your traditional pushy jewelry store, thats for sure. :)

Kelly S.    November 20, 2010    Website   

After looking at rings for several weeks and not finding "the right one", we took several pictures of rings that we liked to Mark Urban and he was able to create the perfect one of a kind engagement ring. It has all of the qualitites of each of the rings I liked all rolled into one. It is perfect for me. It is exactly what I wanted. It is better than anything I could have imagined. Mark is very good at what he does and he did a great job for us. He also made my wedding band and it too is exactly what we wanted. Just beautiful!

dmurph5539    July 13, 2011    Website   

Urban Jewelers created my husband's wedding ring from family rings that we already had. Both Cheryl and Thomas were great to work with and helped us design a ring that looks great and is something my husband can wear comfortably everyday with his line of work. We are both very happy with it!

Veena    August 24, 2014    Website   

Thank God my fiance insisted on going to Urban instead of a chain mall store for my engagement ring! Mark and Cheryl listened to us and created a ring that was EXACTLY how I pictured it in my head. With tiny Celtic detailing and an antique feel, the ring is perfect! They treated us like we were the only people in the world and genuinely cared about the results. They are both very smart when it comes to diamonds and settings and demand the best for their customers. Also, they use a "super white" gold that doesn't need to be re-dipped!!

smarge77    November 14, 2009    Website   

I wanted to incorporate my engagement, wedding as well as my father-in-laws and husband's grandfather's wedding bands into one ring. Wasn't sure exactly what I wanted, but they were very patient with me through the process, took several wax casting to finally settle on a design. It took two months, but that was all me trying to find the right design. The end result was so beautfiul! Thank you so much!

A Yahoo! Contributor    November 6, 2011    Website   

Urban Jewelers helped my fiance and I design and create our engagement ring, which turned out beautifully. We went to the more popular and avant garde Abracadabra Jewelers first and had incredible sticker shock at what it would cost to even have them draw a design for us...Urban didn't charge us a thing to draw our ring, or even to mold it out of wax. They also offered a range of quality metals and counseled us on what would be right for us without trying to up-sell. They worked with us to change the design numerous times to my specifications and in the end, it cost less than half of what it would have cost at the other store.

Danielle S.    June 6, 2010    Website   

Had wedding band made at urban. I hate jewelry stores but they were great and made the whole experience wonderful. They gave us an estimated price and were right on with the final cost. The band looks beautiful! All around great service...

Barru    June 6, 2011    Website   

Mark and Cheryl Urban, the owners, helped my fiance and I with my engagement ring. I felt like they genuinely cared about my happiness with the ring as well as my fiance's budget. The service is top notch and we felt confident with Mark and Cheryl because it was clear that they were more interested in our satisfaction and less interested in making a sale. After meeting and spending some time in the store we couldn't believe that we almost went with a mall chain jewelry store. My ring turned out EXACTLY like I pictured it in my head. Down to the very tiny Celtic detailing, it was clear that Mark and Cheryl listened to what we wanted and made it happen. I cannot express my gratitude enough for making such a wonderful time in my life even better!

Sarah Colby    November 14, 2009    Website   

What's not to love...great store, wonderful people, and talented staff. They re-did my wedding ring and it turned out BEAUTIFUL!!! My finger glistens! I love you guys...

Jamie Hunter    July 11, 2007    Website   

Mark and his staff consistently deliver a quality product, superior customer service, and great value - all with stunning designs. It makes it an easy decision for us to shop at Urban - even from Seattle! Urban is the best!

John Cooney    July 30, 2007   

Back again with Kudo's for Urban Jeweler's. Our grandson & his bride too be, were recently at the Urban Jewer's in Ann Arbor. They were welcomed and with the help of the staff at Urban Jeweler's were able to select and purchase an engagement ring and wedding band for Linsay. Their experience was related too me which included the profeesional approach and the easing of their angiety of kicking out a set of wedding rings for her and a band for Randy Jr. that would be worn for a lifetime. The first time I saw Linday she howed me the engagement ring on her finger with what I sensed was a thrilled miss proud of the ring Mark Urban had designed and handcrafted for her.
Thanks Mark & Cheryl.

Ronald Matley    September 22, 2012   

They are the best designers of jewelry I Have seen. They suggest what is best for you. They do not try to talk you into spending just for a sale. They are friendly And treat you like you are the person next door. They are just great.

Linda Salzbrenner    August 3, 2007    Website   

I had my rings custom made 14 years ago. They did a fantastic job and they still take good care of us.

danithegirl129    February 8, 2008    Website   

My husband purchsed my engagement ring here, which is beautiful, so we went back to pick out our wedding rings. I was able to describe what I wanted and Mark created it for me! We could not be happier with our wedding bands!!

bonkers144    October 26, 2010    Website   

One of two vendors that gets my full 5 star rating. My father gave my husband (then boyfriend) his mother's diamond, to help him save money and have a nice diamond and family heirloom. He was so excited, but nervous and determined to make this ring something special! He had me save pictures to his iPhone of rings I liked (and email him a few I really didn't like), so he could still surprise me, but have a good idea of how to do so while still making it something I'd definitely love.

After checking out a few custom jewelers, who were rude and condescending about what he wanted to accomplish, he went into Urban Jewelers in a fairly frustrated mood. Their comment: "Well, we don't have something like that as a typical design, but let's sit down and talk it out." They pointed out potential issues, but respect for what he wanted, and they gave him options that would still honor his thoughts but would work well.

The result? A ring that constantly gets oohs and ahhhs, that is PERFECT for me, and has given them literally HUNDREDS of potential references when I tell people who created this masterpiece.

They also had a sense of fun and wonder - when I got my finger sized, they then "kicked me out" with laughter, so that they could show my fiance the wax mold without worrying about me seeing it. They definitely made me feel the anticipation in a fun, friendly, and professional way!

Private User - Weddingwire    August 24, 2014    Website   

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